FAQs

1. What part of the state does Site Concepts represent?
The entire States of Virginia and North Carolina.

2. How can an order be placed?
For all the manufacturers represented by Site Concepts, a phone call, email, or fax can put an order in process.

3. How long does delivery take?
Parts or small components from Miracle generally take 2-3 weeks. Platform units usually arrive within 4-6 weeks depending on the time of year. Miracle has a dedicated logistics contractor providing timely and convenient deliveries. Most shelters can be delivered within 8-10 weeks, Wabash products from 3-4 weeks.

4. What types of safety surfacing is necessary?
Playgrounds need appropriate safety surfacing under the equipment. Site Concepts, as part of our turn key approach, provides safety surfacing. The most popular surfacing is EWF (engineered wood fiber). Rubber crumb, mulch, poured-in-place rubber, bonded rubber and synthetic turf can also be provided and installed. Site Concepts will provide samples upon request.

5. Is there a fee for a site visit, design or presentation?
Site Concepts never charges a fee for traveling to the site or customer. PowerPoint presentations and/or large, poster-sized color renderings can always be provided.

6. Can shelters, benches, and trash receptacles be custom sized or designed?
Yes. In addition to the standard options, the engineers at each company can provide a safe and attractive design to satisfy the customer’s site or end use.

7. Does Site Concepts have any playground inspectors?
Yes, our salesmen as well as our installers can provide a customer with a playground audit. The installers are Certified Playground Safety Inspectors from the National Playground Safety Institute of the National Recreation and Park Association. The installers are also manufacturer Certified.

8. Does Miracle follow Governmental and Industry Guidelines?
All our manufacturers meets or exceeds ASTM, CPSC, IPEMA, ISO and ADA Guidelines.
ASTM (American Standard Testing Materials) Standard Consumer Safety Specifications for Playground Equipment for Public Use.
CPSC (Consumer Product Safety Commission) Handbook for Public Playground Safety
IPEMA (International Play Equipment Manufactures Association)
ADA (American with Disabilities Act)
ISO 9001:2000 (Intertek Systems Certifications for Quality Management System)

9. Do you install your products?
Yes, we have several installation crews; all are licensed VA and NC contractors carrying full contractor insurances.
Miracle Recreation Rocks and Ropes, Theme Design Natural Playgrounds Poligon Steel, Shade Fabric, and Wood Structures Enwood Commercial Shade Structures Parks, Playground, Schools, Athletic Seating Shade Structures Site Furnishings, Benches, Picnic Tables, Dining Sets, Umbrella Furniture, Receptacles & More Greenfields Outdoor Fitness Equipment Outdoor Fitness Equipment, Challenge and Obstacle Courses, Custom Designs Skate Parks, Pump Tracs, Bike Parks Dog Park Equipment Waterplay, Spray Grounds, Splash Pads Pour In Place Surfacing, Rubber Tiles, Rubber Mulch Recycled Rubber Mulch, Rubber Tiles, Borders, Bonded Rubber Surfacing Engineered Wood Fiber Surfacing System